Frequently Asked Questions

Need help? Here are the answers to our most common questions.

Products & Orders

How do I verify my IGET/WAKA products?

At BestVapeAU, we only stock 100% genuine products. To verify yours, simply scratch off the coating on the box’s security sticker to reveal the code, then scan the QR code to check it on the official brand website.

Are there any shipping fees?

We offer FREE Parcel Post on all orders of $149 or more. For orders under $149, the shipping fee will be calculated automatically at checkout.

What happens after I place an order?

Once your order is placed, our team will pack and dispatch it promptly. You will receive an email with your tracking number as soon as your parcel is shipped.

Shipping & Returns

How long does delivery take?

Orders placed before 2:00 PM (Sydney time) on a business day are shipped the same day. Delivery typically takes 2–3 business days.

How do I request a return or exchange?

If your item arrives leaking, damaged, or faulty, we offer free replacements or exchanges. Simply email us at [email protected] with your order number and a quick photo of the issue.

How do I get a refund?

We offer a full refund for unopened items returned within 7 business days of delivery, or if your parcel has not arrived within 15 business days. Please contact [email protected] to arrange this.