Returns and Refunds
How faulty, damaged or incorrect orders are handled, and how to raise a request.
Your rights under Australian Consumer Law
Nothing on this page limits your rights under the Australian Consumer Law. If a device is faulty, not fit for its described purpose, or does not match what was listed, you are entitled to a remedy.
What we cover
- Items that arrive damaged.
- Items that are faulty on arrival.
- Items that are not what was ordered.
- Orders that arrive incomplete.
Change of mind
How change-of-mind requests are handled depends on the condition of the item and how it was supplied. Raise the request through the contact page with your order number and we will tell you what is available for that order.
How to raise a request
- Go to the contact page.
- Include your order number, the item, and a short description of the issue.
- Where the issue is visible, include a photo.
Return instructions are provided after the request is reviewed. Please do not send anything back before you receive them.
Refunds
Approved refunds are returned to the payment method used for the order. The time taken for the amount to appear depends on the payment provider.
Age restriction
This store is restricted to adults aged 21 and over.