Frequently Asked Questions
Answers to the questions that come up most often, grouped by topic.
Ordering
[accordion_item title=”Is there a minimum order?” parent_id=”faq-order” open=”true”]
No. There is no minimum order quantity, so a single device can be ordered.
[/accordion_item] [accordion_item title=”Are prices in Australian dollars?” parent_id=”faq-order”] Yes. All prices are in AUD and include GST.
[/accordion_item] [accordion_item title=”Do you sell to businesses?” parent_id=”faq-order”] No. This catalogue is for personal orders only.
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[/accordion_item] [accordion_item title=”Are prices in Australian dollars?” parent_id=”faq-order”] Yes. All prices are in AUD and include GST.
[/accordion_item] [accordion_item title=”Do you sell to businesses?” parent_id=”faq-order”] No. This catalogue is for personal orders only.
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Delivery
[accordion_item title=”How much is delivery?” parent_id=”faq-delivery”]
A flat A$9.95 per order, or free when the order total is A$99 or more.
[/accordion_item] [accordion_item title=”When is an order dispatched?” parent_id=”faq-delivery”] Orders placed before 2pm AEST on a business day are dispatched the same business day.
[/accordion_item] [accordion_item title=”Do you deliver outside Australia?” parent_id=”faq-delivery”] No. Delivery is available to Australian addresses only.
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[/accordion_item] [accordion_item title=”When is an order dispatched?” parent_id=”faq-delivery”] Orders placed before 2pm AEST on a business day are dispatched the same business day.
[/accordion_item] [accordion_item title=”Do you deliver outside Australia?” parent_id=”faq-delivery”] No. Delivery is available to Australian addresses only.
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Products
[accordion_item title=”Where do I find specifications?” parent_id=”faq-products”]
Each product page lists the specifications supplied for that model, so listings can be compared before ordering.
[/accordion_item] [accordion_item title=”How do I see what is available?” parent_id=”faq-products”] Browse by brand from the home page, or use the shop to see everything currently listed.
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[/accordion_item] [accordion_item title=”How do I see what is available?” parent_id=”faq-products”] Browse by brand from the home page, or use the shop to see everything currently listed.
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Age and account
[accordion_item title=”What is the age requirement?” parent_id=”faq-age”]
This store is restricted to adults aged 21 and over. See the Age Verification page.
[/accordion_item] [accordion_item title=”Something arrived damaged or is not what I ordered.” parent_id=”faq-age”] See the Returns and Refunds page for how to raise it.
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[/accordion_item] [accordion_item title=”Something arrived damaged or is not what I ordered.” parent_id=”faq-age”] See the Returns and Refunds page for how to raise it.
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